![]() ![]() Once an order has shipped by USPS / UPS / FEDEX LakeShire Boutique & Cosmetics is no longer responsible for lost or stolen packages. All shipping is within the United States.Īll orders are processed by UPS, FedEx or USPS. LakeShire Boutique & Cosmetics does not offer worldwide shipment yet. Only authorized purchases will be processed and shipped. Please email us for assistance at offer free shipping for all orders of $100.00 or more (after all promotional codes/discounts have been applied to cart).Īll purchases are subject to bank authorization prior to processing. ![]() Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you received damaged merchandise, please retain the box, packaging and all contents. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. Two transactions will be posted to your account a credit for the returned item(s) and one charge for the item(s) requested in exchange. When an exchange is requested, it is completed in two steps:ġ) A credit is issued for the item(s) returned.Ģ) A new order is processed for the item(s) requested in exchange. When I exchange an item, there are two transactions on my credit card. Please contact the issuing bank for details. The time to post a credit to your account can vary and it determined by the issuing bank. Once received, returns are processed with 3-20 business days. How long will it take to receive a credit for my returned items? Please contact customer service with any questions by email at FAQs (cash on delivery), as they will not be accepted. Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded within 30 days on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. We are not responsible for lost packages. Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like custom products (such as special orders or personalized items). You can always contact us for any return question at. Once we have received your package, it will usually takes 3-20 business days, varying with different banks, for buyers to receive the refund. You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy) We regret that we do not refund original shipping costs with the return. You'll also need the receipt or proof of purchase. Merchandise must be in its original, unworn with tags, unopened, and unused condition to grant a full refund. We have a 30-day return policy, which means you have 30-days after receiving your item to request a return. If you will need to return an approved item, please review the information below. Not all products are able to be returned. While we hope that you are always satisfied with your LakeShire Boutique purchase, we realize there are times you may need to return a product. We are committed to providing quality products to our customers.
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